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Return Policy | Susula

Our Return Policy in short

  • Contact Susula before returning any items.
  • You can return the product within 7 days of delivery. 
    This does not apply to articles bought on sale (they can not be returned). 
  • When you choose to pick up the product in store, you can only return the product within 7 days.
  • The product must be in new condition and with all the labels and tags attached.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • To avoid any customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another size of the same product? 
    You can do that, just contact us.
  • Want to switch to another product? 
    You can do that, just contact us.
  • If a package is unclaimed, you might have to pay a handling fee.

Return Policy

Please contact Susula before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Susula and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. Susula suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Susula will make a refund of eligible returns.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.
If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.




Returning a Package

Discount Sale items cannot be refunded, returned, exchanged or cancelled.

To return your product, you should mail your product to:

Susula

Bondgenotenlaan 32

3000 Leuven

Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Susula is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Susula reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

All enquiries:  info@susula.be



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